{"id":2465,"date":"2023-08-25T16:13:28","date_gmt":"2023-08-25T15:13:28","guid":{"rendered":"https:\/\/bevas.com\/en\/?page_id=2465"},"modified":"2025-04-03T16:55:02","modified_gmt":"2025-04-03T15:55:02","slug":"orders-faq","status":"publish","type":"page","link":"https:\/\/bevas.com\/de\/faqs\/bestellung\/","title":{"rendered":"Bestellung"},"content":{"rendered":"<p>\n    <a href=\"\/faqs\/\">FAQS HOME<\/a>\n<\/p>\n<h5>FAQs<\/h5>\n<h1>Orders<\/h1>\n<ul>\n<li>\n<h3>Can I cancel my order?<\/h3>\n<div>\n<p>If you wish to cancel your subscription or return non-damaged products, please review our subscription terms and conditions for details on cancellations and returns.<\/p>\n<p>For all refund requests and inquiries, please <a href=\"https:\/\/BEVAS.com\/en\/contact-us\/\">contact our customer service team<\/a>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What can I do if I already placed my order, but I want to add\/remove some products?<\/h3>\n<div>\n<p>Once an order ships, we are not able to make any adjustments to it, including the shipping address. Please contact us as soon as possible with your change at <a href=\"https:\/\/BEVAS.com\/en\/contact-us\/\">BEVAS.com\/contact-us<\/a>, and we will try our best to make an adjustment.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I received the wrong items?<\/h3>\n<div>\n<p>We apologise that you received damaged items. To swiftly resolve this, kindly get in touch with our customer service team at <a href=\"https:\/\/BEVAS.com\/en\/contact-us\/\">BEVAS.com\/contact-us<\/a>, attaching your order number and any relevant photos. Again, we apologise for any inconvenience and eagerly anticipate the opportunity to resolve this situation.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Something was missing from my order?<\/h3>\n<div>\n<p>We absolutely want to ensure you receive the items that you ordered. Please contact our customer service team at <a href=\"https:\/\/BEVAS.com\/en\/contact-us\/\">BEVAS.com\/contact-us<\/a>. We apologise for the inconvenience and look forward to putting it right!<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I receive a defective or damaged item?<\/h3>\n<div>\n<p>Please contact our team at <a href=\"https:\/\/bevas.com\/en\/contact-us\/\">BEVAS.com\/contact-us<\/a> and we will assist you in receiving online credit or replacement orders. Please note, replacement orders are at the discretion of BEVAS World SL.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h5>Believe what the world is saying<\/h5>\n<h2>#Bevasimpact<\/h2>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"section_image_column\":\"hide\",\"section_width\":\"fullwidth\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"xlarge\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"FAQS HOME\",\"content_de_de\":\"FAQ Hauptseite\",\"icon\":\"arrow-left\",\"icon_align\":\"left\",\"link\":\"faqs\\\/\"},\"source_extended\":{\"props\":{\"link\":{\"filters\":{\"search\":\"\"},\"name\":\"link\",\"query\":{\"name\":\"pages.customPage\",\"arguments\":{\"users\":[],\"users_operator\":\"IN\",\"offset\":0,\"order\":\"date\",\"order_direction\":\"DESC\",\"id\":2415}}}}}}],\"name\":\"Faq home button\"}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"css\":\"@media (max-width: 960px) {\\n    .el-column {\\n        display: none!important;\\n    }\\n}\",\"image_position\":\"center-center\",\"position_sticky\":\"row\",\"position_sticky_breakpoint\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"module_position\",\"props\":{\"breakpoint\":\"m\",\"content\":\"builder-4\",\"layout\":\"stack\"},\"name\":\"FAQ - Widget\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"FAQs\",\"margin_remove_bottom\":true,\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_color\":\"emphasis\",\"title_element\":\"h5\",\"title_style\":\"h5\"},\"name\":\"Strap\"},{\"type\":\"headline\",\"props\":{\"content\":\"Orders\",\"margin\":\"medium\",\"margin_remove_top\":true,\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h1\",\"title_style\":\"h2\"},\"source_extended\":{\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\",\"query\":{\"name\":\"pages.singlePage\"}}}}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-item {\\n    border-top: 1px solid #D2D2D2;\\n    padding-top: 20px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"multiple\":true,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>If you wish to cancel your subscription or return non-damaged products, please review our subscription terms and conditions for details on cancellations and returns.<br \\\/><br \\\/>For all refund requests and inquiries, please <a href=\\\"https:\\\/\\\/BEVAS.com\\\/en\\\/contact-us\\\/\\\">contact our customer service team<\\\/a>.<\\\/p>\",\"content_de_de\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Alle Informationen zur Stornierung eines Abonnements oder zur R\\u00fcckgabe besch\\u00e4digter Produkte findest du <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/subscriptions-terms-and-conditions\\\/\\\">hier.<\\\/a><\\\/span><\\\/p>\\n\n\n<p><span style=\\\"font-weight: 400;\\\">F\\u00fcr alle R\\u00fcckerstattungsantr\\u00e4ge und andere Anfragen wenden dich bitte an unseren <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kundenservice<\\\/a>.<\\\/span><\\\/p>\",\"title\":\"Can I cancel my order?\",\"title_de_de\":\"Kann ich meine Bestellung stornieren?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Once an order ships, we are not able to make any adjustments to it, including the shipping address. Please contact us as soon as possible with your change at <a href=\\\"https:\\\/\\\/BEVAS.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a>, and we will try our best to make an adjustment.<\\\/p>\",\"content_de_de\":\"\n\n<p>Sobald eine Bestellung versandt wurde, k\\u00f6nnen wir keine \\u00c4nderungen daran vornehmen, einschlie\\u00dflich der Versandadresse. <span style=\\\"font-weight: 400;\\\">Bitte kontaktiere unseren <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kundenservice<\\\/a> so schnell wie m\\u00f6glich mit den \\u00c4nderungsw\\u00fcnschen <\\\/span><span style=\\\"font-weight: 400;\\\">und wir werden unser Bestes tun, um dennoch Anpassungen vorzunehmen.<\\\/span><\\\/p>\",\"title\":\"What can I do if I already placed my order, but I want to add\\\/remove some products?\",\"title_de_de\":\"Was tue ich, wenn ich bereits eine Bestellung aufgegeben habe, aber einige Produkte hinzuf\\u00fcgen oder entfernen m\\u00f6chte?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>When your order left our warehouse, you received a shipping confirmation email that included a tracking number with DPD. Click the tracking number for an update on our site. For more up-to-the-minute information, look up the tracking number at <a href=\\\"https:\\\/\\\/www.dpd.com\\\/de\\\/de\\\/pickup-paketshops\\\/paketshop-finden\\\/\\\">https:\\\/\\\/www.dpd.com\\\/de\\\/de\\\/pickup-paketshops\\\/paketshop-finden<\\\/a>. If your order has been marked as delivered but you still haven't received it, contact us at <a href=\\\"https:\\\/\\\/BEVAS.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a>, and we'll track it down or send a replacement.<\\\/p>\",\"content_de_de\":\"\n\n<p>Sobald die Bestellung unser Lager verl\\u00e4sst, schicken wir per E-Mail eine Versandbest\\u00e4tigung mit einer Sendungsverfolgungsnummer von DHL. F\\u00fcr ein Update auf unserer Website einfach auf die Sendungsverfolgungsnummer klicken. F\\u00fcr noch aktuellere Informationen die Sendungsverfolgungsnummer mit der <a href=\\\"https:\\\/\\\/www.dhl.com\\\/de-de\\\/home\\\/sendungsverfolgung.html\\\">DHL Sendungsverfolgung<\\\/a> suchen. Ist die Bestellung als zugestellt markiert, obwohl sie noch nicht eingetroffen ist, <span style=\\\"font-weight: 400;\\\">bitte mit unserem <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kundenservice<\\\/a>\\u00a0Kontakt aufnehmen. Wir versuchen die Sendung nachzuverfolgen oder schicken entsprechenden Ersatz.\\u00a0<\\\/span><\\\/p>\",\"status\":\"disabled\",\"title\":\"How can I track my order?\",\"title_de_de\":\"Wie kann ich meine Bestellung verfolgen?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We apologise that you received damaged items. To swiftly resolve this, kindly get in touch with our customer service team at <a href=\\\"https:\\\/\\\/BEVAS.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a>, attaching your order number and any relevant photos. Again, we apologise for any inconvenience and eagerly anticipate the opportunity to resolve this situation.<\\\/p>\",\"content_de_de\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Entschuldige bitte, dass du besch\\u00e4digte Artikel erhalten hast. Damit wir uns schnellstm\\u00f6glich k\\u00fcmmern k\\u00f6nnen, wende dich bitte an unseren <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kundenservice<\\\/a> und f\\u00fcge deine Bestellnummer und relevante Fotos bei. Wir bedauern alle eventuellen Unannehmlichkeiten und sind beim Aufkl\\u00e4ren solcher Situationen sehr gern behilflich.<\\\/span><\\\/p>\",\"title\":\"I received the wrong items?\",\"title_de_de\":\"Was tue ich, wenn ich falsche oder besch\\u00e4digte Artikel erhalten habe?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We absolutely want to ensure you receive the items that you ordered. Please contact our customer service team at <a href=\\\"https:\\\/\\\/BEVAS.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a>. We apologise for the inconvenience and look forward to putting it right!<\\\/p>\",\"content_de_de\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Wir werden sicherstellen, dass die bestellten Artikel ankommen. Bitte kontaktiere daf\\u00fcr unseren <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kundenservice<\\\/a>. Wir bedauern alle eventuellen Unannehmlichkeiten und sind beim Aufkl\\u00e4ren solcher Situationen sehr gern behilflich.<\\\/span><\\\/p>\",\"title\":\"Something was missing from my order?\",\"title_de_de\":\"Was tue ich, wenn etwas in meiner Bestellung fehlt?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Please contact our team at <a href=\\\"https:\\\/\\\/bevas.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a> and we will assist you in receiving online credit or replacement orders. Please note, replacement orders are at the discretion of BEVAS World SL.<\\\/p>\",\"content_de_de\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Bitte kontaktiere unseren <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kundenservice<\\\/a><\\\/span><span style=\\\"font-weight: 400;\\\">, um Online-Guthaben oder Ersatzbestellungen zu erhalten. Ersatzbestellungen erfolgen nach Ermessen von BEVAS World SL.<\\\/span><\\\/p>\",\"title\":\"What should I do if I receive a defective or damaged item?\",\"title_de_de\":\"Was tue ich, wenn ich einen defekten oder besch\\u00e4digten Artikel erhalte?\"}}]}]}],\"props\":{\"column_gap\":\"large\",\"layout\":\"1-3,2-3\"}}],\"name\":\"FAQ\"},{\"type\":\"section\",\"props\":{\"css\":\".el-section {\\n    background-color: var(--color-blue-gray);\\n}\",\"image_position\":\"center-center\",\"padding\":\"large\",\"section_image_column\":\"hide\",\"section_width\":\"x-large\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Believe what the world is saying\",\"content_de_de\":\"Welchen Unterschied macht dein Kaffee?\",\"margin_remove_bottom\":true,\"text_align\":\"center\",\"title_color\":\"emphasis\",\"title_element\":\"h5\",\"title_style\":\"h5\"},\"name\":\"Strap\"},{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"class\":\"custom-overlay\",\"content\":\"#Bevasimpact\",\"css\":\".el-element {\\n    color: var(--color-red, #EE462D);\\n    text-transform: uppercase;\\n}\\n\\n@media (max-width: 640px) {\\n   .el-element {\\n        font-size: 1em;\\n    }\\n}\",\"margin\":\"small\",\"margin_remove_top\":false,\"maxwidth\":\"2xlarge\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h2\"},\"name\":\"#Beavasimpact\"}]}]}]}],\"version\":\"4.4.2\",\"yooessentialsVersion\":\"2.2.14\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hier beantworten wir Fragen zu Bevas Bestellungen.<\/p>\n","protected":false},"author":6,"featured_media":1710,"parent":2415,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"iawp_total_views":2,"footnotes":""},"class_list":["post-2465","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/pages\/2465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/comments?post=2465"}],"version-history":[{"count":83,"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/pages\/2465\/revisions"}],"predecessor-version":[{"id":12249,"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/pages\/2465\/revisions\/12249"}],"up":[{"embeddable":true,"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/pages\/2415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/media\/1710"}],"wp:attachment":[{"href":"https:\/\/bevas.com\/de\/wp-json\/wp\/v2\/media?parent=2465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}