{"id":2451,"date":"2023-08-25T15:57:27","date_gmt":"2023-08-25T14:57:27","guid":{"rendered":"https:\/\/bevas.com\/en\/?page_id=2451"},"modified":"2025-04-10T08:20:14","modified_gmt":"2025-04-10T07:20:14","slug":"customer-support-faq","status":"publish","type":"page","link":"https:\/\/bevas.com\/en\/faqs\/customer-support-faq\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<p><p>\n        <a href=\"\/faqs\/\">FAQS HOME<\/a>\n    <\/p>\n<\/p>\n<h5>FAQs<\/h5>\n<ul>\n<li>\n<h3>Contacting Customer Service<\/h3>\n<div>\n<p>You can contact our customer service team at: <a href=\"https:\/\/bevas.com\/en\/contact-us\/\">BEVAS.com\/contact-us<\/a> or using the chat at <a href=\"https:\/\/bevas.com\/\">BEVAS.com<\/a>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Complaints process <\/h3>\n<div>\n<p>Please contact our customer service team at: <a href=\"https:\/\/bevas.com\/en\/contact-us\/\">BEVAS.com\/contact-us<\/a> or using the chat at <a href=\"https:\/\/bevas.com\/\">BEVAS.com<\/a>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Write to us<\/h3>\n<div>\n<p>Write to us at: BEVAS World SL, Karlsplatz 3 (am Stachus), 80335, Munchen, Germany.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h5>Believe what the world is saying<\/h5>\n<h2>#Bevasimpact<\/h2>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"section_image_column\":\"hide\",\"section_width\":\"fullwidth\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"xlarge\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"FAQS HOME\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon\":\"arrow-left\",\"icon_align\":\"left\",\"link\":\"faqs\\\/\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"css\":\"@media (max-width: 960px) {\\n    .el-column {\\n        display: none!important;\\n    }\\n}\",\"image_position\":\"center-center\",\"position_sticky\":\"row\",\"position_sticky_breakpoint\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"module_position\",\"props\":{\"breakpoint\":\"m\",\"content\":\"builder-4\",\"layout\":\"stack\"},\"name\":\"FAQ - Widget\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"FAQs\",\"margin_remove_bottom\":true,\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_color\":\"emphasis\",\"title_element\":\"h5\",\"title_style\":\"h5\"},\"name\":\"Strap\"},{\"type\":\"headline\",\"props\":{\"margin\":\"medium\",\"margin_remove_top\":true,\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h1\",\"title_style\":\"h2\"},\"source_extended\":{\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\",\"query\":{\"name\":\"pages.singlePage\"}}}},\"source\":[]},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-item {\\n    border-top: 1px solid #D2D2D2;\\n    padding-top: 20px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"multiple\":true,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>You can contact our customer service team at: <a href=\\\"https:\\\/\\\/bevas.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a> or using the chat at <a href=\\\"https:\\\/\\\/bevas.com\\\/\\\">BEVAS.com<\\\/a>.<\\\/p>\",\"content_de_de\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Der Kundenservice ist \\u00fcber unser <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kontaktformular<\\\/a> od<\\\/span><span style=\\\"font-weight: 400;\\\">er \\u00fcber den Chat auf <a href=\\\"https:\\\/\\\/bevas.com\\\">BEVAS.com<\\\/a> zu erreichen. <\\\/span><\\\/p>\",\"title\":\"Contacting Customer Service\",\"title_de_de\":\"Wie kontaktiere ich den Kundenservice?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Please contact our customer service team at: <a href=\\\"https:\\\/\\\/bevas.com\\\/en\\\/contact-us\\\/\\\">BEVAS.com\\\/contact-us<\\\/a> or using the chat at <a href=\\\"https:\\\/\\\/bevas.com\\\/\\\">BEVAS.com<\\\/a>.<\\\/p>\",\"content_de_de\":\"\n\n<p>Bitte kontaktiere unser Kundendienstteam \\u00fcber unser <a href=\\\"https:\\\/\\\/bevas.com\\\/de\\\/kontakt\\\/\\\">Kontaktformular<\\\/a> oder \\u00fcber den Chat auf <a href=\\\"https:\\\/\\\/bevas.com\\\/\\\">BEVAS.com<\\\/a>.<\\\/p>\",\"title\":\"Complaints process \",\"title_de_de\":\"Wie verl\\u00e4uft der Beschwerdeprozess?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Write to us at: BEVAS World SL, Karlsplatz 3 (am Stachus), 80335, Munchen, Germany.<\\\/p>\",\"content_de_de\":\"\n\n<p>Bitte nutze die folgende Adresse:<\\\/p>\\n\n\n<p>Bevas World S.L.<\\\/p>\\n\n\n<p>Karlsplatz 3 (am Stachus)<\\\/p>\\n\n\n<p>80335 M\\u00fcnchen<\\\/p>\\n\n\n<p>Deutschland<\\\/p>\",\"title\":\"Write to us\",\"title_de_de\":\"Wie kann ich BEVAS per Post erreichen?\"}}]}]}],\"props\":{\"column_gap\":\"large\",\"layout\":\"1-3,2-3\"}}],\"name\":\"FAQ\"},{\"type\":\"section\",\"props\":{\"css\":\".el-section {\\n    background-color: var(--color-blue-gray);\\n}\",\"image_position\":\"center-center\",\"padding\":\"large\",\"section_image_column\":\"hide\",\"section_width\":\"x-large\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Believe what the world is saying\",\"content_de_de\":\"Welchen Unterschied macht dein Kaffee?\",\"margin_remove_bottom\":true,\"text_align\":\"center\",\"title_color\":\"emphasis\",\"title_element\":\"h5\",\"title_style\":\"h5\"},\"name\":\"Strap\"},{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"class\":\"custom-overlay\",\"content\":\"#Bevasimpact\",\"css\":\".el-element {\\n    color: var(--color-red, #EE462D);\\n    text-transform: uppercase;\\n}\\n\\n@media (max-width: 640px) {\\n   .el-element {\\n        font-size: 1em;\\n    }\\n}\",\"margin\":\"small\",\"margin_remove_top\":false,\"maxwidth\":\"2xlarge\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h2\"},\"name\":\"#Beavasimpact\"}]}]}]}],\"version\":\"4.5.11\",\"yooessentialsVersion\":\"2.3.9\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQS HOME FAQs Contacting Customer Service You can contact our customer service team at: BEVAS.com\/contact-us or using the chat at BEVAS.com. Complaints process Please contact our customer service team at: BEVAS.com\/contact-us or using the chat at BEVAS.com. Write to us Write to us at: BEVAS World SL, Karlsplatz 3 (am Stachus), 80335, Munchen, Germany. Believe [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":11322,"parent":2415,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"iawp_total_views":1,"footnotes":""},"class_list":["post-2451","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/comments?post=2451"}],"version-history":[{"count":37,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2451\/revisions"}],"predecessor-version":[{"id":12288,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2451\/revisions\/12288"}],"up":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/media\/11322"}],"wp:attachment":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/media?parent=2451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}