{"id":2722,"date":"2023-09-14T11:52:59","date_gmt":"2023-09-14T10:52:59","guid":{"rendered":"https:\/\/bevas.com\/en\/?page_id=2722"},"modified":"2024-04-26T09:46:57","modified_gmt":"2024-04-26T08:46:57","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/bevas.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h1>Contact us<\/h1>\n<div>\n<p><strong>Effective:\u00a0 1st September 2023<\/strong><br \/><strong>Updated:\u00a0 12th March 2024<\/strong><\/p>\n<p>At BEVAS we strive to provide you with the highest quality products. We want you to be completely satisfied with all of your purchases. If you are not satisfied with your order for any reason, please review our refund policy below for resolution.<\/p>\n<\/div>\n<ul>\n<li>\n<p><a href=\"#damaged\">1. Refunds for Damaged or Incorrect Products<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"#nondamaged\">2. Refunds for Non-Damaged Products<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"#contact\">3. Contact Information<\/a><\/p>\n<\/li>\n<\/ul>\n<div>\n<h3 id=\"damaged\">1. REFUNDS FOR DAMAGED OR INCORRECT PRODUCTS<\/h3>\n<p>1.1. <b>Damaged Products:<\/b> If you receive coffee products that are damaged during shipping, please contact us within 15 days of receiving the order. We may request photos of the damaged items and packaging to process your refund.<\/p>\n<p>1.2. <b>Incorrect Products:<\/b> If you receive coffee products that do not match your order, please contact us within 15 days of receiving the order. We will arrange for the correct products to be sent to you, and you will be required to return the incorrect items.<\/p>\n<p>1.3. <b>Refund Process:<\/b> Upon approval of your claim for damaged or incorrect products, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution. Refunds are usually processed within 45 days of receiving your returned items.<\/p>\n<h3 id=\"nondamaged\">2. REFUNDS FOR NON-DAMAGED PRODUCTS<\/h3>\n<p>2.1. <b>Cancellations:<\/b> If you wish to cancel your subscription or return non-damaged products, please review our subscription terms and conditions for details on cancellations and returns.<\/p>\n<p>2.2. <b>Refund Eligibility:<\/b> Unopened and Undamaged Coffee bags and Nespresso boxes are eligible for refund by sending your products back to us within 30 days of receipt. You can expect a full refund within 45 days after we receive and inspected your retuned merchandise.\u00a0<\/p>\n<h3 id=\"contact\">3. CONTACT INFORMATION<\/h3>\n<p>3.1. <b>Customer Support:<\/b> For all refund requests and inquiries, please contact our customer service team by Email at: <a href=\"mailto:customerservice@BEVAS.com\"><b>customerservice@BEVAS.com<\/b><\/a> or by telephone at: <a href=\"tel:+493020994653\"><b>+49 302 099 4653.<\/b><\/a><\/p>\n<p>Please note that this refund policy applies only to products purchased directly from BEVAS. If you purchased our products through a third-party retailer or distributor, you must contact them directly for refund assistance as their refund policies may differ from ours.<\/p>\n<\/p>\n<p>By placing an order with BEVAS, you acknowledge and agree to our refund policy. We reserve the right to update or modify this policy at any time, and such changes will be effective upon posting on our website. It is your responsibility to review this refund policy periodically for any updates or changes.<\/p>\n<\/div>\n<h5>Believe what the world is saying<\/h5>\n<h2>#Bevasimpact<\/h2>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"section_check\":false,\"section_image_column\":\"hide\",\"section_width\":\"small\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Contact us\",\"content_de_de\":\"R\\u00fcckerstattungsrichtlinien\",\"margin\":\"large\",\"margin_remove_bottom\":true,\"margin_remove_top\":false,\"title_color\":\"primary\",\"title_element\":\"h1\",\"title_style\":\"h2\"},\"source_extended\":{\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\",\"query\":{\"name\":\"pages.singlePage\"}}}},\"source\":{}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Effective:\\u00a0 1st September 2023<\\\/strong><br \\\/><strong>Updated:\\u00a0 12th March 2024<\\\/strong><\\\/p>\\n\n\n<p>At BEVAS we strive to provide you with the highest quality products. We want you to be completely satisfied with all of your purchases. If you are not satisfied with your order for any reason, please review our refund policy below for resolution.<\\\/p>\",\"content_de_de\":\"\n\n<p><strong>In Kraft getreten: 1. September 2023<br \\\/><\\\/strong><strong>Aktualisiert: 12. M\\u00e4rz 2024<\\\/strong><\\\/p>\\n\n\n<p>Wir bei BEVAS sind bestrebt, Produkte von h\\u00f6chster Qualit\\u00e4t zu liefern. Wir m\\u00f6chten, dass unsere Kund:innen mit all ihren Eink\\u00e4ufen vollkommen zufrieden sind. Wenn Sie aus irgendeinem Grund mit Ihrer Bestellung nicht zufrieden sind, lesen Sie bitte unsere R\\u00fcckgaberichtlinien, um eine L\\u00f6sung zu finden.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"nav\",\"props\":{\"css\":\".el-item {\\n  font-size: 16px;\\n}\",\"grid\":\"1\",\"image_vertical_align\":true,\"nav_style\":\"default\",\"show_image\":true,\"show_meta\":true},\"children\":[{\"type\":\"nav_item\",\"props\":{\"content\":\"1. Refunds for Damaged or Incorrect Products\",\"content_de_de\":\"1. R\\u00fcckerstattung f\\u00fcr besch\\u00e4digte oder falsche Produkte\",\"link\":\"#damaged\"}},{\"type\":\"nav_item\",\"props\":{\"content\":\"2. Refunds for Non-Damaged Products\",\"content_de_de\":\"2. R\\u00fcckerstattung nicht besch\\u00e4digter Produkte\",\"link\":\"#nondamaged\"}},{\"type\":\"nav_item\",\"props\":{\"content\":\"3. Contact Information\",\"content_de_de\":\"3. Kontaktinformationen\",\"link\":\"#contact\"}}]},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h3 id=\\\"damaged\\\">1. REFUNDS FOR DAMAGED OR INCORRECT PRODUCTS<\\\/h3>\\n\n\n<p>1.1. <b>Damaged Products:<\\\/b> If you receive coffee products that are damaged during shipping, please contact us within 15 days of receiving the order. We may request photos of the damaged items and packaging to process your refund.<\\\/p>\\n\n\n<p>1.2. <b>Incorrect Products:<\\\/b> If you receive coffee products that do not match your order, please contact us within 15 days of receiving the order. We will arrange for the correct products to be sent to you, and you will be required to return the incorrect items.<\\\/p>\\n\n\n<p>1.3. <b>Refund Process:<\\\/b> Upon approval of your claim for damaged or incorrect products, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution. Refunds are usually processed within 45 days of receiving your returned items.<\\\/p>\\n\n\n<h3 id=\\\"nondamaged\\\">2. REFUNDS FOR NON-DAMAGED PRODUCTS<\\\/h3>\\n\n\n<p>2.1. <b>Cancellations:<\\\/b> If you wish to cancel your subscription or return non-damaged products, please review our subscription terms and conditions for details on cancellations and returns.<\\\/p>\\n\n\n<p>2.2. <b>Refund Eligibility:<\\\/b> Unopened and Undamaged Coffee bags and Nespresso boxes are eligible for refund by sending your products back to us within 30 days of receipt. You can expect a full refund within 45 days after we receive and inspected your retuned merchandise.\\u00a0<\\\/p>\\n\n\n<h3 id=\\\"contact\\\">3. CONTACT INFORMATION<\\\/h3>\\n\n\n<p>3.1. <b>Customer Support:<\\\/b> For all refund requests and inquiries, please contact our customer service team by Email at: <a href=\\\"mailto:customerservice@BEVAS.com\\\"><b>customerservice@BEVAS.com<\\\/b><\\\/a> or by telephone at: <a href=\\\"tel:+493020994653\\\"><b>+49 302 099 4653.<\\\/b><\\\/a><\\\/p>\\n\n\n<p>Please note that this refund policy applies only to products purchased directly from BEVAS. If you purchased our products through a third-party retailer or distributor, you must contact them directly for refund assistance as their refund policies may differ from ours.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p>By placing an order with BEVAS, you acknowledge and agree to our refund policy. We reserve the right to update or modify this policy at any time, and such changes will be effective upon posting on our website. It is your responsibility to review this refund policy periodically for any updates or changes.<\\\/p>\",\"content_de_de\":\"\n\n<h3>1. R\\u00dcCKERSTATTUNG BEI BESCH\\u00c4DIGTEN ODER FALSCHE PRODUKTEN<\\\/h3>\\n\n\n<p><strong>1.1. Besch\\u00e4digte Produkte:<\\\/strong> Wenn Sie Kaffeeprodukte erhalten, die beim Versand besch\\u00e4digt wurden, kontaktieren Sie uns bitte innerhalb von 15 Tagen nach Erhalt der Bestellung. Wir k\\u00f6nnen Fotos der besch\\u00e4digten Artikel und der Verpackung anfordern, um Ihre R\\u00fcckerstattung zu bearbeiten.<\\\/p>\\n\n\n<p><strong>1.2. Falsche Produkte:<\\\/strong> Wenn Sie Kaffeeprodukte erhalten, die nicht mit Ihrer Bestellung \\u00fcbereinstimmen, kontaktieren Sie uns bitte innerhalb von 15 Tagen nach Erhalt der Bestellung. Wir k\\u00fcmmern uns darum, dass Ihnen die richtigen Produkte zugeschickt werden. Die falschen Artikel m\\u00fcssen Sie zur\\u00fccksenden.<\\\/p>\\n\n\n<p><strong>1.3. R\\u00fcckerstattungsprozess:<\\\/strong> Nach Genehmigung Ihrer Reklamation \\u00fcber besch\\u00e4digte oder falsche Produkte leiten wir eine R\\u00fcckerstattung \\u00fcber Ihre urspr\\u00fcngliche Zahlungsmethode ein. Wie lange es dauert, bis die R\\u00fcckerstattung auf Ihrem Konto erscheint, kann je nach Finanzinstitut variieren. R\\u00fcckerstattungen werden in der Regel innerhalb von 45 Tagen nach Erhalt der zur\\u00fcckgesandten Artikel bearbeitet.<\\\/p>\\n\n\n<h3>2. R\\u00dcCKERSTATTUNG BEI NICHT BESCH\\u00c4DIGTEN PRODUKTEN<\\\/h3>\\n\n\n<p><strong>2.1. Stornierungen:<\\\/strong> Wenn Sie Ihr Abonnement stornieren oder nicht besch\\u00e4digte Produkte zur\\u00fcckgeben m\\u00f6chten, lesen Sie bitte unsere Richtlinien zum Abonnement f\\u00fcr Details zu Stornierungen und R\\u00fcckgaben.<\\\/p>\\n\n\n<p><strong>2.2. Erstattungsberechtigung:<\\\/strong> Unge\\u00f6ffnete und unbesch\\u00e4digte Kaffeebeutel und Nespresso<span>\\u00ae-<\\\/span>Boxen sind erstattungsf\\u00e4hig, wenn Sie Ihre Produkte innerhalb von 30 Tagen nach Erhalt an uns zur\\u00fccksenden. Eine vollst\\u00e4ndige R\\u00fcckerstattung erfolgt innerhalb von 45 Tagen, nachdem wir Ihre zur\\u00fcckgesendete Ware erhalten und gepr\\u00fcft haben.<\\\/p>\\n\n\n<h3>3. KONTAKTINFORMATIONEN<\\\/h3>\\n\n\n<p><strong>3.1. Kundenservice:<\\\/strong> F\\u00fcr alle R\\u00fcckerstattungsantr\\u00e4ge und Anfragen wenden Sie sich bitte an unseren Kundenservice per E-Mail <a href=\\\"mailto:customerservice@BEVAS.com\\\">customerservice@BEVAS.com<\\\/a> oder per Telefon +49 302 099 4653.<\\\/p>\\n\n\n<p>Bitte beachten Sie, dass diese R\\u00fcckgaberichtlinien nur f\\u00fcr Produkte gilt, die direkt bei Bevas gekauft wurden. 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We want you to be completely satisfied with all of your purchases. If you are not satisfied with your order for any reason, please review our refund policy below for resolution. 1. Refunds for [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":11322,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"iawp_total_views":4,"footnotes":""},"class_list":["post-2722","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":36,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"predecessor-version":[{"id":11143,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/pages\/2722\/revisions\/11143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/media\/11322"}],"wp:attachment":[{"href":"https:\/\/bevas.com\/en\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}